Terms of Service
Version 2.0 · Last updated 18 August 2026
Mr Rasoi never holds your money. You pay the cook or restaurant directly by cash or UPI, so any refund is arranged with them, not with us.
Who we are
Mr Rasoi is a discovery and ordering app operated by 4AM TECH IO PVT LTD, 07 Park Plaza, Behind Deepak Hospital, Mumbai, India, whose company website is 4amtech.com. It connects you with local cooks and restaurants.
Mr Rasoi is a product and brand of 4AM TECH IO PVT LTD, not a separate company. Wherever these terms say "we", "us" or "Mr Rasoi", they mean 4AM TECH IO PVT LTD. Every agreement you make here, every fee we collect and every invoice we raise is with that company, and it is the company you would deal with in any dispute.
We are a marketplace, not the seller of the food. The cook or restaurant prepares your order, sets its price and is responsible for it. Mr Rasoi does not cook, store, package or deliver food.
Accepting these terms
By creating an account or placing an order you accept these terms and our Privacy Policy. If you do not accept them, please do not use the app.
- You must be at least 18 years old and able to enter a contract under Indian law.
- You must give accurate details and keep your phone number current.
- One account per person, unless you also hold a separate seller account for your business.
How ordering works
Placing an order is an offer to buy from that seller. The contract for the food is between you and the seller, and it is formed when the seller accepts. Menu prices, portion sizes, timings and availability are set by the seller.
Home-kitchen items are often pre-orders cooked for a chosen date and slot. Cut-off times are shown on the item and are set by the cook.
Payments and commission
Mr Rasoi charges no commission on your order. The price you see is the price the cook or restaurant sets.
Mr Rasoi never holds your money. You pay the cook or restaurant directly by cash or UPI, so any refund is arranged with them, not with us.
You settle the bill directly with the seller, in cash on delivery or by UPI to the seller. Mr Rasoi does not process, hold, or refund order payments, and takes no payment from customers at all.
What is bought and sold in this app
Nothing digital is sold to customers in Mr Rasoi. There is no paid app content, no subscription for customers, no coins, credits or unlockable features. Every customer feature is free, and the only thing a customer buys is physical food, cooked by an independent business and eaten in the real world, paid for directly to that business.
Independent food businesses that list on Mr Rasoi pay a separate business-services fee. That fee is charged only in the seller area of the app, only to a registered food business, and never to a customer.
The business-services fee buys real-world services that a food business receives outside the app.
- Verification of the business address, owner identity and food-business documents by our review team.
- Assistance with FSSAI registration and other food-licensing paperwork.
- Listing the business and serving its delivery radius to nearby customers.
- Local marketing and promotion of the business in its own area.
- Ongoing account and onboarding support from our seller team.
The business-services fee is a business-to-business fee for services delivered in the physical world. It is not a purchase of digital content and it does not unlock digital goods.
The fee is collected by 4AM TECH IO PVT LTD, the company that operates Mr Rasoi, through Razorpay, a payment gateway licensed in India. It is charged in Indian rupees plus GST, and 4AM TECH IO PVT LTD raises the GST invoice. Because Mr Rasoi is that company’s product rather than a separate business, the fee is collected under the same registered 4AM TECH IO PVT LTD merchant account that the company uses for its other products.
On your statement The Razorpay checkout shows Mr Rasoi, but the money settles to the operating company, so the charge can appear on your card or bank statement as 4AM TECH IO PVT LTD rather than Mr Rasoi. It is the same payment, please do not report it as unrecognised.
This fee is entirely separate from the money customers pay sellers for food, which never passes through us.
Cancellations and refunds
Because you pay the seller directly, cancellations and refunds for food are arranged with that seller. You can cancel a regular order before the kitchen starts preparing it. After that, and after a pre-order cut-off, cancellation is at the seller’s discretion.
If you and the seller cannot agree, report the order in the app. Our support team will review it, set a deadline for the seller to respond, and decide the outcome if they do not. We can require a seller to put things right and can act against their listing, but we cannot move money we never held.
Your account and conduct
You are responsible for keeping your phone number and account secure. Tell us if you notice any activity you did not make.
- Use the app only for lawful ordering.
- Do not place fake, abusive or repeatedly refused orders.
- Do not impersonate anyone, or use another person’s number or address without their permission.
- Do not scrape, copy, reverse engineer or attack the app or our servers.
- Do not harass a cook, a restaurant team or our staff.
Reviews, photos and what you post
You keep ownership of the reviews, ratings and photos you post. By posting them you give Mr Rasoi a non-exclusive, royalty-free licence to show, store and reformat them inside the app and in our own promotion of the platform.
Post only what is true and your own. We may remove content that is fake, paid for, abusive, discriminatory, unrelated to the order, or that infringes someone else’s rights. Repeated abuse can cost you your account.
Our intellectual property
The Mr Rasoi name, logo, artwork, copy and software belong to 4AM TECH IO PVT LTD. You may use the app as it is intended, and nothing here transfers ownership to you. Seller trade names and menu photos belong to those sellers.
Links and third-party services
The app uses Razorpay for the seller business-services fee and Google Firebase for phone sign-in and notifications. Their own terms apply to what they do.
The customer home screen carries a promotional strip for 4AM Tech, the company that operates Mr Rasoi, which can open 4amtech.com in your browser. Links a seller supplies are shown behind a warning sheet. We are not responsible for the content of any site outside Mr Rasoi.
Our responsibility and its limits
We work to keep listings accurate and sellers verified, but the cook or restaurant is responsible for the food they prepare and deliver, for its safety, and for the accuracy of what they list. If something goes wrong with an order, we will help you reach the seller and, where needed, review their standing on the platform.
Verification means we reviewed the documents a seller gave us at that time. It is not an inspection of every meal and is not a guarantee of quality.
The app is provided as it is. To the extent Indian law allows, Mr Rasoi is not liable for indirect or consequential loss, for lost profit, or for anything caused by a seller, a payment provider, your device or your network. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.
Suspending or closing an account
You may close your account at any time from Account, then Delete account. We may suspend or close an account that breaks these terms, puts people at risk, or is used for fraud or abuse. Where it is safe to do so we will tell you why and how to put it right.
Seller terms: who these are for
These seller terms apply to every restaurant and home kitchen listing on Mr Rasoi. By applying to sell, and each time you keep your kitchen live, you accept them.
You are an independent seller: you prepare the food, set your own prices, and are responsible for your kitchen and your orders. Mr Rasoi is not the seller of your food and is not your employer or agent.
Seller terms: zero commission and direct payment
Mr Rasoi takes no commission on your sales. Customers pay you directly by cash or UPI, so the full order amount is yours, the platform never holds or touches your money.
You keep 100% of every order. Customers pay you directly by cash on delivery or a direct UPI transfer to your account. Mr Rasoi does not collect order money, deduct a commission, or run a payout.
You are responsible for confirming payment on or before delivery and for your own GST or income-tax obligations on your sales.
Seller terms: listing and going live
Creating your listing and completing onboarding is free. To go live and start receiving orders, your business needs an active business-services plan for your kitchen type.
- The fee is a flat charge for the verification, listing, licensing help and local marketing services described above, not a cut of your sales.
- Going live needs two separate approvals: your documents reviewed and passed, and an active plan. Paying early buys nothing on its own.
- Prices are quoted before GST. The exact total, including tax, is shown at checkout before you pay.
A fee already paid for a period during which your kitchen was live and listed is not refundable for that period, because the services were delivered. If we reject your application before any service is delivered, we refund what you paid.
Seller terms: verification and documents
Every seller is verified before going live. You agree to provide genuine details and documents and keep them current.
- A valid FSSAI registration or licence for your kitchen.
- Identity and business details for KYC, including PAN and GST where applicable.
- Clear kitchen photos and a short walkthrough video where requested.
Submitting forged, borrowed, or expired documents is grounds for immediate removal from the platform, with no refund.
Seller terms: your responsibilities
- Prepare food hygienically and follow FSSAI food-safety norms.
- List menu items, prices, portion sizes and veg or non-veg status accurately.
- Honour accepted orders and keep business hours and availability current.
- Package food safely and disclose relevant allergens or special ingredients.
- Treat customers courteously and resolve order issues directly and fairly.
- Meet every deadline our support team sets when an order is disputed.
Seller terms: cancellations and refunds
Because customers pay you directly, you handle cancellations and refunds with the customer. If an order is wrong or undelivered, you are expected to provide a fair replacement or return the amount paid.
Mr Rasoi does not hold funds and cannot issue refunds on your behalf, but the support team will mediate a dispute and can decide it if you do not respond in time.
Seller terms: reviews and your listing
Customers may rate and review your kitchen. You may respond, but must not buy, fake, or pressure reviews. Listing photos and descriptions must be honest and owned by you.
Seller terms: suspension and removal
Mr Rasoi may hide, suspend, or remove a kitchen for food-safety risks, invalid documents, fake listings, repeated order failures, abusive conduct, unmet dispute deadlines, or an expired plan.
Where it is safe to do so, we will tell you why and how to correct the issue. Serious safety issues can lead to immediate removal.
Seller terms: changes and ending
You may stop selling at any time. Your kitchen goes off discovery when its plan ends and is not renewed. A fee already paid for a live period is not refunded for the time the kitchen was live.
If a future terms change materially affects you, Mr Rasoi will notify you in the app before it takes effect. Continuing to sell after that means you accept the change.
Governing law and disputes with us
These terms are governed by the laws of India. Any dispute with Mr Rasoi is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
Nothing here takes away a right you have as a consumer under the Consumer Protection Act, 2019, including your right to approach a consumer forum.
Changes to these terms
We may update these terms. The version and date at the top of this page always show the current one, and it is also published at mrrasoi.store/terms. Where a change materially affects you we will tell you in the app before it takes effect.
Questions and grievances
For a question about these terms, your order or your kitchen, contact Mr Rasoi support. A formal grievance goes to our grievance officer, who acknowledges within 24 hours and aims to resolve within 15 days.